The Introduction to Facilities Management course provides an overview of the field and its diverse career opportunities. Participants gain essential skills in coordinating building systems, managing budgets, and ensuring occupant safety and comfort. The course highlights core responsibilities of facility managers, such as facility upkeep and repairs, while also offering insights into career paths in maintenance, project management, and facility leadership. By the end of the course, students will have a clear understanding of facility management roles and how to advance in this growing industry.

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together worldwide, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management, your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

Objectives:

• Take a look at inventory management
• Study supply chain groups
• Review tracking and monitoring methods
• Examine supply chain event management
• Comprehend the flows of supply chain management and data warehouses
• Understand the levels of supply chain management and their effects
• Identify how supply chain management relates to Customer satisfaction, Improving performance, Lowering costs, and Product development.

Developing good Organizational Skills is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participant's professional and personal lives. Throughout this workshop, your participants will be given the tools necessary to develop better organizational skills.

Through Organizational Skills, your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day, people waste large amounts of time looking for items. So stop looking for those important items and start knowing where they are by getting organized.

Objectives:

• Examine current habits and routines that are not organized
• Learn to prioritize your schedule and daily tasks
• Determine ways of storing information and supplies
• Learn to organize personal and workspace
• Learn to resist procrastination
• Make plans to stay organized in the future

Being an Executive or Personal Assistant is a unique position requiring various skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents, all must be done with the highest degree of confidentiality. Confidentiality is one of the most important characteristics of any assistant.

Our Executive and Personal Assistants workshop will show participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set, and this workshop will provide your participants with the necessary tools.

Objectives:

• Adapt to the needs and styles of management
• Communicate through written, verbal, and nonverbal methods
• Improve time management skills
• Manage meetings effectively
• Act as a gatekeeper
• Use the tools of the trade effectively

Accountability helps to ensure that every employee will take responsibility for their performance and behaviours and continue to manage this responsibility. We can achieve powerful results when we implement goals and communicate with one another. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the company's values and recognize the importance of their dedication to attain success. 

This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity and generate an enhanced workplace.

Objectives:

• Define accountability and personal accountability
• Differentiate between ownership and accountability
• Use feedback as a tool to enhance performance
• Understand the barriers to workplace accountability
• Focus on building accountability leadership
• Effectively set SMART goals
• Identify the components of the cycle of accountability

Having effective administrative skills is essential in today’s work environment. Being organized, punctual, and effective in your written and verbal communication skills are crucial if you want to achieve your goals in any endeavour you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively. 

In the Administrative Support workshop, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, committing to consistently applying the concepts every day is the key to changing and adopting new behaviours quickly. 

Objectives:

• Get better organized
• Manage their time more effectively
• Prioritize their time so they can get it all done. 
• Complete special tasks 
• Improve verbal communication skills 
• Increase awareness of non-verbal communication skills 
• Achieve self-empowerment
• Deal better with their managers
• Learn that self-care is a priority

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and money! Numbers connect us all in many more ways than we might imagine. Essentially, our world revolves around numbers.

Some of us enjoy dealing with numbers, while others may fear them or even have a phobia. For those of you who have already recognized and appreciated the impact that numbers have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

Objectives:

• Understand basic accounting terminology.
• Identify the differences between the cash and accrual accounting methods.
• Keep track of your business by becoming familiar with accounts payable and receivable.
• Use a journal and general ledger to document business financials.
• Utilize the balance sheet.
• Identify different types of financial statements.
• Uncover the reasons for and actually create a budget.

• Be familiar with internal and external auditing.

Time management requires focus and conscious planning to help you regain control of your busy day and conquer financial goals. Challenges are often presented in the workplace, affecting our ability to use our time optimistically. However, with the help of prioritization, goal-setting, and appropriate organization of the mind and space around us, we can overcome time management barriers. 

This course will provide you with appropriate strategies to increase personal and professional productivity and learn to work smarter. Exceptional time management skills have a powerful effect on shaping an organized, successful business.

Objectives:

• Plan and prioritize each day’s activities more efficiently and productively.
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be how you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With our Ten Soft Skills You Need workshop, your participants will begin to see the importance of developing a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve in almost every aspect of their careers.

Objectives:

• Discuss why soft skills are important to success in the workplace
• Understand the 10 key soft skills everyone should have
• Use soft skills to relate more effectively to others in the workplace
• Understand how to use soft skills to communicate, problem-solve, and resolve conflict
• Apply soft skills to specific situations

With the increasing demand for efficient project delivery, mastering the art of project management has become a critical skill for both businesses and individuals. Project management involves planning, organizing, and managing resources to achieve specific goals and objectives while adhering to the predefined project parameters. It controls the project lifecycle, from its initiation to completion. Whether a business is planning a small-scale project or a large-scale initiative, effective project management is the key to ensuring success.

The Project Management 7th Edition course will cover principles and techniques by the Project Management Body of Knowledge (PMBOK) 7th Edition, the globally recognized standard for project management best practices. Participants will gain an understanding of value delivery, project management principles, as well as performance domains that are important for final delivery outcomes. As the world continues to change with technology evolving and new organizations emerging, it’s important to reconsider the global perspectives found within the PMBOK Guide.

Objectives:

• Define projects and project management
• Explore the changes with the 7th Edition and past editions
• Recognize the factors that contribute to a system for value delivery
• Identify the ethics that are most important for project management
• Explore the 12 Project Management Principles
• Identify the 8 Project Performance Domains
• Understand the Tailoring Process
• Define and explore models, methods, and artefacts

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop, participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiation.

The Negotiation Skills workshop will give your participants a sense of understanding their opponent and the confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Objectives

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach a consensus and set the terms of the agreement
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

Women’s leadership has consistently proven to be a powerful force for positive change in the world, with female leaders sharing unique skills, strengths, and perspectives essential for creating a more equitable society. Despite the advancements in female leadership over the years, women continue to face numerous challenges in leadership positions, including gender stereotypes, bias, and underrepresentation. Understanding the importance of women’s leadership is a matter of justice and equality and a critical step towards creating a better, more inclusive world for everyone. Today, women are stepping up and making their voices heard while breaking down barriers and shattering glass ceilings.

The Leadership Development for Women course will give participants the tools to navigate challenges and gain confidence to lead and motivate future generations. Additionally, participants will learn the value of networking and mentoring to inspire others to recognize their full potential as leaders. By empowering women leaders, we are not only creating a more equitable society but also uncovering capabilities that will help fuel business growth and innovation.

Objectives:

• Understand the value of women’s leadership
• Identify common gender-based barriers
• Recognize the presence of bias against women in leadership positions
• Explore strategies and tools to gain confidence to lead
• Navigate common leadership challenges
• Identify the power of leadership networking
• Determine ways to establish a strong leadership style
• Identify ways to empower and inspire others, using resources and support
• Apply the principles of effective leadership to create organizational change

Would you like to be your boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations, you need our entrepreneurship workshop.

Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop.

Objectives:

• Understand how to start a business
• Develop a business plan
• Get financing for your business
• Hire and train employees
• Run your business
• Grow your business

Children have an innate creative ability, but for some reason, adults seem to lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.

With our Developing Creativity course, your participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn about mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative. 

Objectives:

• Define creativity
• Act with confidence
• Engage in curiosity
• Stop acting out of fear
• Learn from introspection

In the past few decades, psychologists and business people have discovered that successful problem solvers use the same process to identify and implement solutions to their problems. This process works for any kind of problem, large or small.

The Creative Problem Solving workshop will give participants an overview of the creative problem-solving process and key problem-solving tools they can use daily. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

Objectives:

• Understand problems and the creative problem-solving process
• Identify types of information to gather and key questions to ask in problem-solving 
• Identify the importance of defining a problem correctly
• Identify and use four different problem-definition tools
• Write concrete problem statements
• Use basic brainstorming tools to generate ideas for solutions
• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
• Perform a final analysis to select a solution
• Understand the roles that fact and intuition play in selecting a solution
• Understand the need to refine the shortlist and redefine it
• Understand how to identify the tasks and resources necessary to implement solutions
• Evaluate and adapt solutions to reality

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

The importance of safety cannot be overstated. Every organization is responsible for the safety of its employees while they are working. In 2015, OSHA estimated safety issues cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security.

Objectives:

• Understand the importance and legal responsibilities of safety
• Perform risks assessments
• Establish a safety program.
• Monitor safety
• Communicate safety policies

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offence against an individual. It can be a crime committed against the law, which is why the topic of workplace harassment has become a very important conversation for every organization to have.

The Workplace Harassment workshop will give participants the tools necessary to recognize harassment in the workplace as well as understand their rights and responsibilities under the law with regard to safety in the workplace. Through this workshop participants will recognize the necessity to create programs that teach employees how to identify harassment and implement anti-harassment policies.

Objectives:

• Identify the words and actions that constitute harassment.
• Understand what the law says about harassment.
• Implement anti-harassment policies.
• Educate employees and develop anti-harassment policies.
• Discuss employer and employee’s rights and responsibilities.
• Address accusations of harassment.
• Apply proper mediation procedures.
• Deal with the aftermath of harassment.

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you'll want to be prepared for the training that you do. Your participants will begin the process of becoming trainers themselves, and understand that training is a process where skills, knowledge, and attitudes are applied.

The Train-The-Trainer workshop will offer various types of trainer's tools to create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, creating a needs analyses, understanding participant’s needs, and managing tough topics, will give your trainees what they need to become a trainer themselves.

Objectives:

• Define training, facilitating, and presenting
• Understand how to identify participants’ training needs 
• Create a lesson plan that incorporates the range of learning preferences
• Create an active, engaging learning environment
• Develop visual aids and supporting materials 
• Manage difficult participants and tough topics

Sensitivity training or diversity training, there are many names for the same goal:  creating a more inclusive workplace that capitalizes on differences.  There are many areas of focus in sensitivity training: empathy, respect for others and cooperation towards a common goal.  This type of training creates more positive and inclusive employees, a more profitable work culture, and a more positive work life for all.

There are many areas that sensitivity training must address that are regulated by federal and state laws.  ADA Diversity laws and enforcing guidelines must be followed by all businesses.  Severe penalties are in place for those who don’t follow them. Some of these areas include:

Ø  Race

Ø  Gender identification

Ø  Religion

Ø  Age

Ø  Disability

Objectives:

• Define sensitivity training and its purpose and necessity in the workplace.
• Identify the benefits in pursuing a sensitivity objective for the employees and the company.
• Successfully raise the awareness of staff.
• Identify different types of stereotypes; their delivery and effects.
• Discuss Human Resources and its best practices for dealing with issues associated with stereotypes.
• Define the steps to handling complaints associated with sensitive issues and stereotypes.
• Describe the pros and cons of being “sensitive”.

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.

Our Measuring Results From Training course, your participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.

Objectives:

• Understand Kolb’s learning styles and learning cycle
• Understand Kirkpatrick’s levels of evaluation
• Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
• Understand when to use each type of evaluation tool
• Be able to perform a needs assessment
• Know how to write learning objectives and link them to evaluation
• Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
• Know how to identify the costs, benefits, and return on investment of training
• Be familiar with the parts of a business case

Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more than skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.

Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this workshop as it prepares them to seek out that great candidate and make sure they are a fit for your company. Your participants will obtain the necessary tools required in finding that diamond in the rough.

Objectives:

• Know how to present the current open position
• Develop a workable hiring strategy
• Know how to determine which candidates to interview
• Understand steps and techniques to use in an interview
• Welcome newly hired employees
• Find potential candidates for the position

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Objectives:

• History behind generation gaps
• What are traditionalists
• What are baby boomers
• What are Generation Xers
• What are Generation Yers
• What are Generation Zers
• Differences between each type of generation
• Finding common ground among the generations
• Conflict management
  

Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment that your hiring department need to help them interview and recruit the right employee for you.

Objectives:

• Define recruitment.
• Understand the selection process. 
• Recognize the GROW model and how to set goals.
• Prepare for the interview and question process. 
• Identify and avoid bias when making offers.
• Discover ways to retain talent and measure growth.

The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally.

Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone.

Objectives:

• Define diversity, equity, and inclusion
• Explore the dimensions of diversity
• Recognize common social biases and discover ways to overcome microaggressions
• Determine effective communication strategies
• Identify the components of inclusive leadership
• Recognize ways to prioritize DEI in the workplace
• Identify workplace policies and best efforts to foster an inclusive culture
• Successfully encourage respect and belonging

Crisis management is as important as finance management, personnel management, etc.  Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability, and possibly the survival of the company.  Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Objectives:

• Identify potential risks
• Understand the myths behind workplace violence
• Define escalation and identify examples
• Identify concerning behaviors
• Know what a trigger is and how it may escalate
• Understand the proper response to an event

The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio, as it is not the expected absences that can cripple a company, but the unexpected ones.

Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business, Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition, is just as important as picking the right person for the job.

Objectives:

• Define business succession planning and its role in your company.
• Lay the groundwork to develop a succession plan.
• The importance of mentorship.
• Define and use a SWOT analysis to set goals.
• Create a plan, assign roles, and execute the plan.
• Communicate to develop support and manage change.
• Anticipate obstacles, and evaluate and adapt goals and plans. 
• Characterize success.

Participants will learn to proficiently use the advanced features of Microsoft Word for document content management and advanced formatting - critical skills for those in roles such as editors, project managers, business information workers, and educators. Participants will create and manage professional multi-page documents for a variety of specialized purposes and situations. They will customize their Word 2016 environments to meet project needs and enhance productivity. Examples of expert-level documents include a business plan, a research paper, a specialized brochure, and a mass mailing.

Objectives:

• Control Pagination
• Work with styles

• Perform advanced editing and formatting

• Manage document reviews and changes

• Use version control

• Work with templates

• Prepare a document for internationalization and accessibility

• Create custom style sets, themes, and templates

• Work with Macros

• Create and modify building blocks and content controls

•  Create mail merge and labels

• Create and manage references

• Create and manage indexes

•   Manage forms and fields

Participants will learn to create, edit, and enhance slideshow presentations to create professional-looking sales presentations, employee training, instructional materials, and kiosk slideshows.  Learners will gain a fundamental understanding of the PowerPoint 2016 environment and the correct use of key features of this application.

Objectives

• Create Presentations from scratch or templates
• Insert and format slides, handouts, and notes
• Change Presentation views and configurations
• Insert and work with text, pictures, audio and video
• Work with tables, charts, and SmartArt
• Use transitions and animations
• Prepare for a presentation, including the slide size, narration, and timing
• Manage multiple presentations

Participants will gain an advanced level of understanding for the Microsoft Excel environment, and the ability to guide others to the proper use of the program's full features - critical skills for those in roles such as accountants, financial analysts, and commercial bankers.

Participants will create, manage, and distribute professional spreadsheets for a variety of specialized purposes and situations. They will customize their Excel 2016 environments to meet project needs and increase productivity.  Expert workbook examples include custom business templates, multi-axis financial charts, amortization tables, and inventory schedules.

Objectives:

• Save a workbook as a template, with colors, fonts, cell styles and themes
• Reference data using structured references or data in another workbook
• Protect a workbook from further editing
• Prepare a workbook for internationalization
• Apply custom data formats and validation
• Apply advanced conditional formatting and filtering
• Use form controls
• Work with macros
  

Learners will gain a fundamental understanding of this database application's environment and basic database principles. They will be able to demonstrate the correct use of key features and the ability to create and maintain tables, relationships, forms, reports, and queries.

Objectives:

• Create and modify databases
• Manage relationships and keys
• Navigate through a database
• Protect and maintain databases
• Print and export data
• Create and manage tables
• Manage records in tables
• Create and modify fields
• Create a query
• Modify a query
• Create calculated fields and grouping within queries

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

There are millions of American citizens struggling with debt.  A lot of debt can be alleviated if you have the right tools.  This workshop will provide you with the tools you need to reduce or eliminate debt and give you the financial stability you need.  The guide teaches you the benefits of having a budget and how to build a budget that fits your needs, and lifestyle. You will discover how you can cut costs, pay off debts, and live within your budget.

Objectives:

• Discover how to establish financial goals
• Evaluate where financial cuts can be made
• Learn the basics about expenses
• Determine what tools you need to stick with your budget.

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

• Define confidence and assertiveness
• Identify the characteristics of a confident individual
• Determine the barriers to success
• Recognize powerful tools to gain confidence
• Successfully project and communicate confidence to others
• Determine ways to gain personal empowerment
• Explore techniques to remain confident and assertive during difficult situations
• Identify ways to build confidence in others

Welcome to the Trust Building and Resilience Development workshop. Creating relationships that are built on trust, and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for all to work.

This workshop will introduce you to your company’s responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business.

Objectives:

• Gain the trust of employees by empowering them.
• Promote transparent communication.
• Keep the promises you make.
• Identify different personality types and how to work with them.
• Respect all those you work with.
• Keep stress at bay.
• Overcome adversities.
• Accept and manage change.
• Stay motivated.

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Objectives:

• Define requirements for particular tasks
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively in particular situations
• Understand what a new supervisor needs to do to get started on the right path

Performance Management is making sure the employee and the organization they are employed by are focused on the same priorities. Performance Management within an organization improves production and reduces waste. It helps the employee set and meet goals, and improves the employee/manager relationship. The key to keeping an organization and employee aligned; improving performance and productivity, is through Performance Management.

When changes occur, Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee create a stream-lined relationship which improves communication and interaction. Performance Management will help close any gaps that exist in an employee's skill-set, and make them a more valuable employee through feedback and coaching.

Objectives:

• Define performance management.
• Understand how performance management works, and the tools to make it work.
• Learn the three phases of project management and how to assess it.
• Discuss effective goal-setting.
• Learn how to give feedback on performance management.
• Identify Kolb’s Learning Cycle.
• Recognize the importance of motivation.
• Develop a performance journal and performance plan.

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

Objectives:

• Define management.
• Understand ethics in the workplace.
• Manage information and make decisions.
• Be familiar with the control process.
• Use organizational strategies to facilitate change.
• Create structures and processes to manage teams.
• Manage as a leader.

Imagine a realm where business processes are optimized, waste is minimized, and customer expectations are exceeded- this is the world of Lean Six Sigma. Lean Six Sigma is a process improvement methodology that merges the power of Lean and Six Sigma approaches. Lean process, which is based on the principle of continuous improvement, aims to eliminate waste while maximizing value for the customer. On the other hand, Six Sigma is a data-driven approach that focuses on reducing variation and defects in processes, using statistical analysis and problem-solving techniques. Together, Lean Six Sigma has revolutionized the ways organizations operate and succeed, and can be applied to any industry or business process.

The Lean Six Sigma course will provide participants with the fundamental principles of Lean Six Sigma, and how to apply them to business processes, reduce waste, and deliver measurable results. Participants will gain an understanding of the DMAIC and DMADV problem-solving approaches, and how to use common Lean Six Sigma tools and concepts, such as Value Stream Mapping and Kaizen, to facilitate process improvements. With the power of Lean Six Sigma, organizations can efficiently streamline their workflow and achieve operational excellence.

Objectives:

• Define Lean, Six Sigma, and Lean Six Sigma
• Identify the principles of Lean Six Sigma
• Determine the phases of Six Sigma, using the DMAIC and DMADV frameworks
• Recognize the principles of Lean Manufacturing
• Successfully implement Lean Process and Six Sigma into business practices
• Explore tools and techniques to drive change
• Identify the business advantages of Lean Six Sigma
  

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in their organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Objectives:

• Understand the basic concept of knowledge management (KM)
• Identify the do’s and don’ts of KM
• Identify the KM live cycle
• Identify the new KM paradigm
• Identify the KM models
• Understand how to build a KM rational for your company
• Understand how to customize KM definitions
• Identify the steps to implementing KM in your organization
• Identify tips for success
• Understand the advanced topics in KM

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation workshop will give participants several tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Objectives:

• Defining motivation, an employer’s role in it and how the employee can play a part
• Identifying the importance of Employee Motivation
• Identifying methods of Employee Motivation
• Describing the theories which pertain to Employee Motivation – with particular reference to psychology
• Identifying personality types and how they fit into a plan for Employee Motivation.
• Setting clear and defined goals.
• Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect. 

With our Conducting Annual Employee Reviews workshop, your participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Objectives:

• Understand the process of conducting an annual review.
• Determine the categories for an annual review.
• Know the mistakes managers make during an annual review.
• Understand the concept of pay for performance.
• Know how to tie employee compensation to firm-wide returns.
• Know the value of employee communication.
• Gauge employees’ happiness.

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion.

The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Objectives:

• Identify financial terminology
• Understand financial statements
• Identify how to analyze financial statements
• Understand budgets
• How to make budgeting easy
• Understand advanced forecasting techniques
• Understand how to manage the budget
• Identify How to make smart purchasing decisions
• Identify the legal aspects of finances
  

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.

The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Objectives:

• Describe the concept of a team, and its factors for success
• Explain the four phases of the Tuckman team development model and define their characteristics
• List the three types of teams
• Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
• Discuss the uses,  benefits and disadvantages of various team-building activities
• Describe several team-building activities that you can use, and in what settings
• Follow strategies for setting and leading team meetings
• Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
• List actions to do -- and those to avoid -- when encouraging teamwork

Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

• Define workplace safety.
• Understand legal responsibilities associated with a safe work environment.
• Create a safety plan and identify hazards.
• Recognize the role of management.
• Develop training procedures.
• Learn how to implement a safety plan.

Welcome to the Responsibility in the Workplace workshop. One of the most critical traits to look for in an employee is responsibility.  Responsible employees drive the success of an organization, whether for profit or not for profit.

This workshop will introduce to you the ideas of responsibility and the traits that define a responsible employee.  It will also show the effects of having responsible employees versus irresponsible employees.  And finally, the workshop will cover the steps to becoming more responsible.

Objectives:

• Define accountability and examine the accountability ladder.
• Identify qualities of accountable employees.
• Successfully identify one’s own accountability level.
• Identify examples of responsibility in the workplace.
• Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
• Identify different accountability tools for businesses in the forms of software.
• Identify the steps for handling an unconscious bias-based complaint at work.

The productivity of a company begins with the health of its employees. While it may not always be possible to eliminate sickness, with the proper tools, reducing illness and its effects on the workplace, can be within your reach. This course will discuss the steps to implement to keep yourself and co-workers healthy.

Objectives:

• Identify common illnesses
• Understand how they spread
• Recognize symptoms
• Apply treatment and prevention techniques
• Establish an Emergency Response Plan

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically:  the cultivation of productive relationships for employment or business”. These, and other events can become more easily managed with this great workshop.

With our Networking Outside the Company workshop, your participants will begin to see how important it is to develop a core set of networking skills. By looking at the way people interact, and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.

Objectives: 

• Identify and avoid obstacles
• Implement networking principles
• Use online tools
• Prioritize contacts
• Manage networks effectively

Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

• Define workplace safety.
• Understand legal responsibilities associated with a safe work environment.
• Create a safety plan and identify hazards.
• Recognize the role of management.
• Develop training procedures.
• Learn how to implement a safety plan.

Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

• Define workplace safety.
• Understand legal responsibilities associated with a safe work environment.
• Create a safety plan and identify hazards.
• Recognize the role of management.
• Develop training procedures.
• Learn how to implement a safety plan.

Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

• Define workplace safety.
• Understand legal responsibilities associated with a safe work environment.
• Create a safety plan and identify hazards.
• Recognize the role of management.
• Develop training procedures.
• Learn how to implement a safety plan.

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

Objectives:

• Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
• Understand the costs of incivility, as well as the rewards of civility, within the workplace.
• Learn practical ways of practicing workplace etiquette.
• Learn the basic styles of conflict resolution.
• Learn skills in diagnosing the causes of uncivil behavior.
• Understand the role of forgiveness and conflict resolution.
• Understand the different elements of effective communication.
• Learn facilitative communication skills, such as listening and appreciative inquiry.
• Learn specific interventions that can be utilized when there’s conflict within the workplace.
• Learn a recommended procedure for systematizing civil behavior within the workplace.

This course examines the basics of business etiquette: consideration for others, personal dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

·            You met someone important and had no idea what to say or do?

·            You spilled soup all over yourself at an important business event?

·            You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Objectives:

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names.
• Identify the 3 steps in giving a handshake.
• Enumerate the four levels of conversation and provide an example for each.
• Understand place settings, napkin etiquette and basic table manners.
• Understand the meaning of colors in dressing for success.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions, no matter how small, can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense.

Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

Objectives:

• Learn to see the big picture
• Develop a risk management strategy
• Learn to practice financial literacy
• Develop critical thinking
• Practice management acumen
• Find key financial levers