Available courses

Time management requires focus and conscious planning to help you regain control of your busy day and conquer financial goals. Challenges are often presented in the workplace, affecting our ability to use our time optimistically. However, with the help of prioritization, goal-setting, and appropriate organization of the mind and space around us, we can overcome time management barriers. 

This course will provide you with appropriate strategies to increase personal and professional productivity and learn to work smarter. Exceptional time management skills have a powerful effect on shaping an organized, successful business.

Objectives:

  • Plan and prioritize each day’s activities more efficiently and productively.
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively


Prepare for the IFMA CFM certification exam with the Certified Facilities Manager (CFM) Prep Course. This course covers all 11 IFMA CFM program competency areas through 12 video modules taught by expert instructors. The course also includes over 1500 simulation questions to test and reinforce knowledge and support learning resources such as case studies and white papers. Students can access an online community to ask questions and discuss topics with peers and instructors. By the end of the course, students will have a comprehensive understanding of the competencies required to earn the CFM credential and be well-prepared to advance their careers in facilities management.

The Introduction to Facilities Management For Technicians (Free Training Edition) course overviews facility management and its career opportunities. Students learn about coordinating systems, managing budgets, and ensuring occupant safety and comfort. The course covers the key responsibilities of facility managers, including maintaining and repairing facilities. Participants also explore career paths in maintenance, project management, and facilities direction. By the course's end, students understand facility management careers and how to pursue them.

Facility Management Mastercraft (FMMC) is a 3-month professional diploma program that provides students with a comprehensive understanding of facilities management. Available in physical and virtual formats, the course covers various topics, including FM foundations, human resources management, strategic facility planning, financial management, maintenance strategies, and regulatory requirements. To complete the program, students must complete a 300-question exam, six practical projects, and six months of industrial training. With FMMC, students gain the skills and knowledge necessary to pursue a successful career in facilities management.

Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together worldwide, and this process can be hectic and complicated if not managed correctly.

With Supply Chain Management, your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

Objectives:

  • Take a look at inventory management
  • Study supply chain groups
  • Review tracking and monitoring methods
  • Examine supply chain event management
  • Comprehend the flows of supply chain management and data warehouses
  • Understand the levels of supply chain management and their effects
  • Identify how supply chain management relates to Customer satisfaction, Improving performance, Lowering costs, and Product development.


We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.

Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face-to-face. Talking on a phone has been replaced increasingly with SMS (texting.) Social media channels are becoming the main form of communication, and your participants will realize how Social media and the Workplace can work together.

Objectives:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a social media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media



Developing good Organizational Skills is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of your participant's professional and personal lives. Throughout this workshop, your participants will be given the tools necessary to develop better organizational skills.

Through Organizational Skills, your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day, people waste large amounts of time looking for items. So stop looking for those important items and start knowing where they are by getting organized.

Objectives:

  • Examine current habits and routines that are not organized
  • Learn to prioritize your schedule and daily tasks
  • Determine ways of storing information and supplies
  • Learn to organize personal and workspace
  • Learn to resist procrastination
  • Make plans to stay organized in the future

This workshop is designed to give your participants the basic tools they need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this workshop, your participants will learn the needed skills to plan and implement a successful meeting.

The Meeting Management workshop will explore reducing waste and making meetings more efficient. This is a hands-on workshop, and your participation will help make it a valuable experience. Use this time to begin developing your skills with other participants who share the same desire to improve their meeting management skills.

Objectives:

  • Planning and Preparing
  • Identifying the Participants
  • How to choose the time and place 
  • How to create the agenda
  • How to set up the meeting space 
  • How to incorporate your electronic options
  • Meeting Roles and Responsibilities
  • Use an agenda
  • Chairing a Meeting
  • How to deal with disruptions
  • How to professionally deal with personality conflicts
  • How to take minutes 
  • How to make the most of your meeting using games, activities and prizes


Being an Executive or Personal Assistant is a unique position requiring various skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents, all must be done with the highest degree of confidentiality. Confidentiality is one of the most important characteristics of any assistant.

Our Executive and Personal Assistants workshop will show participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set, and this workshop will provide your participants with the necessary tools.

Objectives:

  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Improve time management skills
  • Manage meetings effectively
  • Act as a gatekeeper
  • Use the tools of the trade effectively

Writing and communication skills have degraded, with more and more people communicating through email and instant messaging. Developing writing skills is still important in business, as is creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The Collaborative Business Writing workshop will give your participants the knowledge and skills to collaborate with others and create that important document. Your participants will touch on the types of collaboration and ways to improve them. They will understand the benefits of coming together as a team and will build confidence in their abilities.

Objectives:

  • Define collaborative business writing
  • Know different types of collaborative writing
  • Know how to collaborate with team members
  • Learn methods of handling conflict in writing
  • Build collaborative writing teams

Accountability helps to ensure that every employee will take responsibility for their performance and behaviours and continue to manage this responsibility. We can achieve powerful results when we implement goals and communicate with one another. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the company's values and recognize the importance of their dedication to attain success. 

This course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity and generate an enhanced workplace.

Objectives:

  • Define accountability and personal accountability
  • Differentiate between ownership and accountability
  • Use feedback as a tool to enhance performance
  • Understand the barriers to workplace accountability
  • Focus on building accountability leadership
  • Effectively set SMART goals
  • Identify the components of the cycle of accountability


Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunication and helps eliminate common errors. By prioritising the administrative office, you will establish clear policies and procedures with employee understanding and buy-in, ensuring your work environment runs smoothly.

With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.  It is also a marvellous instrument for quick reference and utilization.  Strategies and procedures are a vital connection between the company's vision and its everyday operations.    

Objectives:

  • Organize a binder
  • Develop procedures
  • Prepare checklists
  • Understand succession planning
  • Collect the correct tools


Having effective administrative skills is essential in today’s work environment. Being organized, punctual, and effective in your written and verbal communication skills are crucial if you want to achieve your goals in any endeavour you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyze it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of “things falling through the cracks.” Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively. 

In the Administrative Support workshop, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this module will take time to root into your daily work routine. However, committing to consistently applying the concepts every day is the key to changing and adopting new behaviours quickly. 

Objectives:

  • Get better organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done. 
  • Complete special tasks 
  • Improve verbal communication skills 
  • Increase awareness of non-verbal communication skills 
  • Achieve self-empowerment
  • Deal better with their managers
  • Learn that self-care is a priority


Records are kept in every organization. Records need to be identified and managed properly, from purchasing receipts to tax documents to communications. The method of records management that a company uses should be tailored to fit the needs of that organization. There are, however, some basic concepts in most records management systems. 

With our “Archive and Records Management” workshop, your participants will discover the basic elements of records management programs and various ways to manage records.

Objectives:

  • Define records and archives
  • Analyze records in context
  • Classify records
  • Understand different systems
  • Maintain and convert records

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and money! Numbers connect us all in many more ways than we might imagine. Essentially, our world revolves around numbers.

Some of us enjoy dealing with numbers, while others may fear them or even have a phobia. For those of you who have already recognized and appreciated the impact that numbers have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

Objectives:

  • Understand basic accounting terminology.
  • Identify the differences between the cash and accrual accounting methods.
  • Keep track of your business by becoming familiar with accounts payable and receivable.
  • Use a journal and general ledger to document business financials.
  • Utilize the balance sheet.
  • Identify different types of financial statements.
  • Uncover the reasons for and actually create a budget.
  • Be familiar with internal and external auditing.



Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded, with more and more people communicating through email and text messaging. Developing writing skills is still important in business, as creating proper documents (such as proposals, reports, and agendas) gives you that extra edge in the workplace.

The Business Writing workshop will give participants a refresher on basic writing concepts (spelling, grammar, and punctuation) and an overview of the most common business documents. These basic skills will benefit your participants in the business world, which many people are losing.

Objectives:

  • Gain better awareness of common spelling and grammar issues in business writing.
  • Review basic concepts in sentence and paragraph construction.
  • Know the basic structure of agendas, email messages, business letters, proposals, and reports.
  • Know tips and techniques when deciding the most appropriate format for agendas, email messages, business letters, business proposals, and business reports.
  • Know tips and techniques for writing agendas, email messages, business letters, proposals, and reports.
  • Gain an overview of Requests for proposals, Projects, executive summaries, and business cases.
  • Define proofreading and understand techniques for improving proofreading skills.
  • Define peer review and list ways peer review can help improve business writing skills.
  • List guidelines in printing and publishing business writing.


Time management requires focus and conscious planning to help you regain control of your busy day and conquer financial goals. Challenges are often presented in the workplace, affecting our ability to use our time optimistically. However, with the help of prioritization, goal-setting, and appropriate organization of the mind and space around us, we can overcome time management barriers. 

This course will provide you with appropriate strategies to increase personal and professional productivity and learn to work smarter. Exceptional time management skills have a powerful effect on shaping an organized, successful business.

Objectives:

  • Plan and prioritize each day’s activities more efficiently and productively.
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively


The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud, how it operates, and the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use. 

With our “The Cloud and Business” workshop, your participants will discover how the cloud can be a successful business tool.

Objectives:

  • Understand what the cloud is
  • Recognize risks and benefits 
  • Communicate effectively
  • Employ business processes
  • Monitor performance


The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be how you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With our Ten Soft Skills You Need workshop, your participants will begin to see the importance of developing a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve in almost every aspect of their careers.

Objectives:

  • Discuss why soft skills are important to success in the workplace
  • Understand the 10 key soft skills everyone should have
  • Use soft skills to relate more effectively to others in the workplace
  • Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  • Apply soft skills to specific situations


Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it challenging, and recognizing these challenges will help your participants become great teleworkers.

Through Telework and Telecommuting, your employees will greatly improve their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Your participants will establish the additional skills needed to be successful in their work-from-home environment.

Objectives:

  • Know the skills required for working outside the office
  • Learn keys to proper self-management
  • Learn ways to manage time efficiently
  • Know different methods of organization and planning
  • Identify various forms of communication and their proper use
  • Address and resolve challenges that teleworkers can face

With the increasing demand for efficient project delivery, mastering the art of project management has become a critical skill for both businesses and individuals. Project management involves planning, organizing, and managing resources to achieve specific goals and objectives while adhering to the predefined project parameters. It controls the project lifecycle, from its initiation to completion. Whether a business is planning a small-scale project or a large-scale initiative, effective project management is the key to ensuring success.

The Project Management 7th Edition course will cover principles and techniques by the Project Management Body of Knowledge (PMBOK) 7th Edition, the globally recognized standard for project management best practices. Participants will gain an understanding of value delivery, project management principles, as well as performance domains that are important for final delivery outcomes. As the world continues to change with technology evolving and new organizations emerging, it’s important to reconsider the global perspectives found within the PMBOK Guide.

Objectives:

  • Define projects and project management
  • Explore the changes with the 7th Edition and past editions
  • Recognize the factors that contribute to a system for value delivery
  • Identify the ethics that are most important for project management
  • Explore the 12 Project Management Principles
  • Identify the 8 Project Performance Domains
  • Understand the Tailoring Process
  • Define and explore models, methods, and artefacts


Personal Branding is identifying your assets, characteristics, strengths, and skills. Understanding Personal Branding will benefit your participants’ personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.

With our Personal Branding course, your participants can share their vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand, so protect it. Live it.

Objectives:

  • Define accountability and personal accountability
  • Differentiate between ownership and accountability
  • Use feedback as a tool to enhance performance
  • Understand the barriers to workplace accountability
  • Focus on building accountability leadership
  • Effectively set SMART goals
  • Identify the components of the cycle of accountability


Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop, participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiation.

The Negotiation Skills workshop will give your participants a sense of understanding their opponent and the confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Objectives

  • Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
  • Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
  • Lay the groundwork for negotiation
  • Identify what information to share and what to keep to yourself
  • Understand basic bargaining techniques
  • Apply strategies for identifying mutual gain
  • Understand how to reach a consensus and set the terms of the agreement
  • Deal with personal attacks and other difficult issues
  • Use the negotiating process to solve everyday problems
  • Negotiate on behalf of someone else



Mobile learning, or mLearning, is the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, and laptops.  mLearning allows training and support anywhere, making it flexible and convenient for companies.

With our mLearning workshop, you will begin to see the importance and usefulness of mLearning in any organization. By absorbing the ins and outs of utilizing mLearning, participants will possess the skills to take advantage of this new technology to educate employees and clients more efficiently.

Objectives:

  • Know the meaning of mLearning
  • Recognize different methods of mLearning
  • Know the benefits/challenges of using mLearning
  • Train other employees regarding mLearning
  • Form an mLearning plan

Women’s leadership has consistently proven to be a powerful force for positive change in the world, with female leaders sharing unique skills, strengths, and perspectives essential for creating a more equitable society. Despite the advancements in female leadership over the years, women continue to face numerous challenges in leadership positions, including gender stereotypes, bias, and underrepresentation. Understanding the importance of women’s leadership is a matter of justice and equality and a critical step towards creating a better, more inclusive world for everyone. Today, women are stepping up and making their voices heard while breaking down barriers and shattering glass ceilings.

The Leadership Development for Women course will give participants the tools to navigate challenges and gain confidence to lead and motivate future generations. Additionally, participants will learn the value of networking and mentoring to inspire others to recognize their full potential as leaders. By empowering women leaders, we are not only creating a more equitable society but also uncovering capabilities that will help fuel business growth and innovation.

Objectives:

  • Understand the value of women’s leadership
  • Identify common gender-based barriers
  • Recognize the presence of bias against women in leadership positions
  • Explore strategies and tools to gain confidence to lead
  • Navigate common leadership challenges
  • Identify the power of leadership networking
  • Determine ways to establish a strong leadership style
  • Identify ways to empower and inspire others, using resources and support
  • Apply the principles of effective leadership to create organizational change


We've all met that dynamic, charismatic person who has a way with others and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations like forgetting someone’s name.

The Interpersonal Skills workshop will help participants work towards being unforgettable people by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed to start a conversation, move a conversation along, and progress to higher levels of conversation.

Objectives:

  • Understand the difference between hearing and listening.
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand ‘non-verbal communication’ and how it can enhance interpersonal relationships.
  • Identify the skills needed to start a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side can improve skills in influencing other people.
  • Understand how facts and emotions can help bring people to your side. 
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips for preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips for making an impact through powerful first impressions. 


Would you like to be your boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations, you need our entrepreneurship workshop.

Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop.

Objectives:

  • Understand how to start a business
  • Develop a business plan
  • Get financing for your business
  • Hire and train employees
  • Run your business
  • Grow your business



Our Digital Citizenship course will give your participants the guidance needed in the ever-changing digital world. As our lives are increasingly online, we must translate our social skills into the virtual world.

Digital Citizenship allows us to connect, collaborate, and share appropriately using technology. In-person meetings are on the decline, which makes it necessary to engage people digitally. Being a good digital citizen means you have the skills to work effectively in the digital world.

Objectives:

  • Define digital citizenship
  • Use technology appropriately
  • Use social networking to create your brand
  • Protect your reputation online
  • Practice safe use of technology
  • Understand digital etiquette


Children have an innate creative ability, but for some reason, adults seem to lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.

With our Developing Creativity course, your participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn about mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative. 

Objectives:

  • Define creativity
  • Act with confidence
  • Engage in curiosity
  • Stop acting out of fear
  • Learn from introspection


Creativity allows individuals to view every aspect of the earth, explore new paths, and find discoveries that help advance our consistently thriving business world. Without creativity, we would only see what is visible. To evolve as a business, looking beyond what is visible and considering new ideas is critical. When creativity is incorporated into daily workplace practices, there is an increase in opportunity for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality. 

This course will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a big role in building a positive work environment where employees feel confident expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen.

Objectives:

  • Define creativity
  • Differentiate between creativity and innovation
  • Work toward achieving the benefits of creativity for business success
  • Successfully build a creative team and work culture
  • Learn techniques for effective brainstorming
  • Identify the stages of the creative process
  • Understand the barriers to creativity
  • Use tools to help find your creative mind


In the past few decades, psychologists and business people have discovered that successful problem solvers use the same process to identify and implement solutions to their problems. This process works for any kind of problem, large or small.

The Creative Problem Solving workshop will give participants an overview of the creative problem-solving process and key problem-solving tools they can use daily. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

Objectives:

  • Understand problems and the creative problem-solving process
  • Identify types of information to gather and key questions to ask in problem-solving 
  • Identify the importance of defining a problem correctly
  • Identify and use four different problem-definition tools
  • Write concrete problem statements
  • Use basic brainstorming tools to generate ideas for solutions
  • Evaluate potential solutions against criteria, including cost/benefit analysis and group voting
  • Perform a final analysis to select a solution
  • Understand the roles that fact and intuition play in selecting a solution
  • Understand the need to refine the shortlist and redefine it
  • Understand how to identify the tasks and resources necessary to implement solutions
  • Evaluate and adapt solutions to reality


We communicate to and with others for the better part of every day. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Objectives:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and para-verbal communication skills
  • Use the STAR method to speak on the spot
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This workshop will help participants to identify and address violence in the workplace, as well as give them the tools to develop their own Workplace Harassment Policy.

Objectives:

  • Define workplace harassment.
  • Understand bullies and how to avoid hiring them.
  • Create a risk assessment and understand how to handle violence.
  • Recognize social and business responsibility.
  • Develop relevant policies and procedures.
  • Learn how to investigate complaints.


Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offence against an individual. It can be a crime committed against the law, which is why the topic of workplace harassment has become a very important conversation for every organization to have.

The Workplace Harassment workshop will give participants the tools necessary to recognize harassment in the workplace as well as understand their rights and responsibilities under the law with regard to safety in the workplace. Through this workshop participants will recognize the necessity to create programs that teach employees how to identify harassment and implement anti-harassment policies.

Objectives:

  • Identify the words and actions that constitute harassment.
  • Understand what the law says about harassment.
  • Implement anti-harassment policies.
  • Educate employees and develop anti-harassment policies.
  • Discuss employer and employee’s rights and responsibilities.
  • Address accusations of harassment.
  • Apply proper mediation procedures.
  • Deal with the aftermath of harassment.


There are two categories of bias in studies today:  conscious or explicit biases and unconscious or implicit biases.  Unconscious bias is usually thought of as social stereotypes that typically focus on others that are not from the same conscious area.  Here are some quick facts about unconscious bias:

o   Unconscious bias is more common than the conscious or explicit bias.

o   Unconscious bias may not concur with the conscious bias of an individual.

o   Unconscious bias may be triggered by an event or situation.

Objectives:

  • Define various types of unconscious biases.
  • Identify where these biases come from and how they are engrained in our decision-making.
  • Successfully confront unconscious biases individually.
  • Identify the effects of unconscious biases in the workplace.
  • Exhibit how to implement an unconscious bias-based training in the workplace.
  • Identify the steps for handling an unconscious bias-based complaint at work.

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you'll want to be prepared for the training that you do. Your participants will begin the process of becoming trainers themselves, and understand that training is a process where skills, knowledge, and attitudes are applied.

The Train-The-Trainer workshop will offer various types of trainer's tools to create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, creating a needs analyses, understanding participant’s needs, and managing tough topics, will give your trainees what they need to become a trainer themselves.

Objectives:

  • Define training, facilitating, and presenting
  • Understand how to identify participants’ training needs 
  • Create a lesson plan that incorporates the range of learning preferences
  • Create an active, engaging learning environment
  • Develop visual aids and supporting materials 
  • Manage difficult participants and tough topics



Talent Management is an investment. Every company wants to have the best and brightest employees, and with Talent Management that can be achieved. The item that usually accounts for the highest cost for a company is its work force; does it not make sense to invest in it? With Talent Management you are developing a more skilled workforce and attracting a higher caliber of new employee.

We all know that training and retraining costs money and Talent Management can reduce these costs. Recruiting the correct people, and keeping a talented workforce is a priority in today's business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

Objectives:

  • Define talent and talent management.
  • Understand the benefits of talent management.
  • Recognize performance management and ways to review talent.
  • Identify employee engagement.
  • Create assessments and training programs.
  • Learn how to improve employee retention.

Sensitivity training or diversity training, there are many names for the same goal:  creating a more inclusive workplace that capitalizes on differences.  There are many areas of focus in sensitivity training: empathy, respect for others and cooperation towards a common goal.  This type of training creates more positive and inclusive employees, a more profitable work culture, and a more positive work life for all.

There are many areas that sensitivity training must address that are regulated by federal and state laws.  ADA Diversity laws and enforcing guidelines must be followed by all businesses.  Severe penalties are in place for those who don’t follow them. Some of these areas include:

Ø  Race

Ø  Gender identification

Ø  Religion

Ø  Age

Ø  Disability

Objectives:

  • Define sensitivity training and its purpose and necessity in the workplace.
  • Identify the benefits in pursuing a sensitivity objective for the employees and the company.
  • Successfully raise the awareness of staff.
  • Identify different types of stereotypes; their delivery and effects.
  • Discuss Human Resources and its best practices for dealing with issues associated with stereotypes.
  • Define the steps to handling complaints associated with sensitive issues and stereotypes.
  • Describe the pros and cons of being “sensitive”.


Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within your company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, offering a competitive advantage.

Millennial Onboarding is a specialized type of employee onboarding. With Millennials, we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and the company; having a structured procedure will make this time run smoother and produce a greater chance of success.

Objectives:

  • Define onboarding
  • Discuss the characteristics of Millennials
  • Create an onboarding process for Millennials
  • Develop action plans for working with Millennials
  • Learn from introspection



Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.

Our Measuring Results From Training course, your participants will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.

Objectives:

  • Understand Kolb’s learning styles and learning cycle
  • Understand Kirkpatrick’s levels of evaluation
  • Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
  • Understand when to use each type of evaluation tool
  • Be able to perform a needs assessment
  • Know how to write learning objectives and link them to evaluation
  • Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
  • Know how to identify the costs, benefits, and return on investment of training
  • Be familiar with the parts of a business case


In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

Objectives:

  • Describe the implications of different aspects of Human Resource Management on your daily responsibilities
  • Define human resources terms and subject matter
  • Recruit, interview, and retain employees more effectively
  • Follow up with new employees in a structured manner
  • Be an advocate for your employees’ health and safety
  • Provide accurate, actionable feedback to employees
  • Act appropriately in situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace
  • Identify three areas for further development within the Human Resources field as part of a personal action plan


Successful companies are made up of great employees, so why not hire great employees? Hiring and training employees is an expensive venture. Be sure to hire the right person for the right position. Hiring the right person is more than skills and abilities; it is about finding the right combination of skills, attitude, and fit for your organization's culture.

Hiring Strategies will save your company time and money as you will be recruiting and hiring the right candidates. Your hiring department will benefit from this workshop as it prepares them to seek out that great candidate and make sure they are a fit for your company. Your participants will obtain the necessary tools required in finding that diamond in the rough.

Objectives:

  • Know how to present the current open position
  • Develop a workable hiring strategy
  • Know how to determine which candidates to interview
  • Understand steps and techniques to use in an interview
  • Welcome newly hired employees
  • Find potential candidates for the position


A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program your participants will be informed of the benefits of a healthier lifestyle and workplace.

Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Your participants will learn of common issues such as smoking cessation, nutrition & weight loss, and preventative care. Health and wellness is the responsibility of everyone in an organization, so take the positive step and create a program at your workplace.

Objectives:

  • Access Health and Wellness Program Needs
  •  Plan a Health and Wellness Program
  • Implement a Health and Wellness Program
  • Maintain a Health and Wellness Program


While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

Objectives:

  • History behind generation gaps
  • What are traditionalists
  • What are baby boomers
  • What are Generation Xers
  • What are Generation Yers
  • What are Generation Zers
  • Differences between each type of generation
  • Finding common ground among the generations
  • Conflict management


Having to fire an employee is never an easy task.  Sometimes, despite attempts of open communication and encouraging performance, an employee will need to be terminated.  One of the hardest aspects of preparing to fire an employee is to separate the emotions from the facts.  Firing an employee should always be a last resort, so it is important that the manager has covered all other avenues possible before moving forward.

With our Employee Termination Processes workshop, your participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they have to let an employee go.

Objectives:

  • Create employee performance plans
  • Identify employees who should be terminated
  • Establish effective termination meetings
  • Know the “Do’s” and “Don’ts” of firing an employee
  • Be able to conduct exit interviews


Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment that your hiring department need to help them interview and recruit the right employee for you.

Objectives:

  • Define recruitment.
  • Understand the selection process. 
  • Recognize the GROW model and how to set goals.
  • Prepare for the interview and question process. 
  • Identify and avoid bias when making offers.
  • Discover ways to retain talent and measure growth.



Employee onboarding is an important and vital part of any company’s hiring procedure. Hiring, training, and bringing new employees on board costs a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. A proper onboarding process could help a company maintain its highly skilled workers, and lessen the risk of them being lured by other companies.

Employee Onboarding will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company, and having structured onboarding procedures will make this time run smoother and produce a greater chance of success.

Objectives:

  • Define onboarding
  • Understanding the benefits and purpose of onboarding
  • Recognize how to prepare for an onboarding program
  • Identify ways to engage and follow up with employees
  • Create expectations
  • Discover the importance of resiliency and flexibility


The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally.

Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone.

Objectives:

  • Define diversity, equity, and inclusion
  • Explore the dimensions of diversity
  • Recognize common social biases and discover ways to overcome microaggressions
  • Determine effective communication strategies
  • Identify the components of inclusive leadership
  • Recognize ways to prioritize DEI in the workplace
  • Identify workplace policies and best efforts to foster an inclusive culture
  • Successfully encourage respect and belonging



Crating a Lunch and Learn session is a low-cost training option. It is a great way to introduce a topic, or give a small demonstration on a new product or service. Your participants will be shown the criteria involved in creating a great Lunch and Learn environment. Because Lunch and Learn sessions are usually voluntary, attendance can sometimes be an issue. With this workshop you will be given the knowledge to help you work through this issue and others.

Our Developing a Lunch and Learn workshop will give your organization a quick and useful tool to add to its training department. Your participants will be able to use it as a follow-up, or as a refresher to a previous training session. It doesn’t have to be just about a learning event, it can also involve collaboration, networking, or sharing best practices between employees.

Objectives:

  • Understand what a lunch and learn is and is not
  • Be able to set up and break down
  • Create new content
  • Address difficult situations and people
  • Create useful takeaways
  • Use feedback to improve future lunch and learns


Crisis management is as important as finance management, personnel management, etc.  Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability, and possibly the survival of the company.  Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

Objectives:

  • Identify potential risks
  • Understand the myths behind workplace violence
  • Define escalation and identify examples
  • Identify concerning behaviors
  • Know what a trigger is and how it may escalate
  • Understand the proper response to an event

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations.

With our “Contract Management” workshop, your participants will discover the specifics of how contract management works and how to effectively source agents.

Objectives:

  • Identify contract elements
  • Understand ethical contract management
  • Calculate value
  • Negotiate contracts
  • Create basic amendments


The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio, as it is not the expected absences that can cripple a company, but the unexpected ones.

Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business, Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition, is just as important as picking the right person for the job.

Objectives:

  • Define business succession planning and its role in your company.
  • Lay the groundwork to develop a succession plan.
  • The importance of mentorship.
  • Define and use a SWOT analysis to set goals.
  • Create a plan, assign roles, and execute the plan.
  • Communicate to develop support and manage change.
  • Anticipate obstacles, and evaluate and adapt goals and plans. 
  • Characterize success.



Participants will learn to proficiently use the advanced features of Microsoft Word for document content management and advanced formatting - critical skills for those in roles such as editors, project managers, business information workers, and educators. Participants will create and manage professional multi-page documents for a variety of specialized purposes and situations. They will customize their Word 2016 environments to meet project needs and enhance productivity. Examples of expert-level documents include a business plan, a research paper, a specialized brochure, and a mass mailing.

Objectives:

  • Control Pagination
  • Work with styles
  • Perform advanced editing and formatting

  • Manage document reviews and changes

  • Use version control

  • Work with templates

  • Prepare a document for internationalization and accessibility

  • Create custom style sets, themes, and templates

  • Work with Macros

  • Create and modify building blocks and content controls

  •  Create mail merge and labels

  • Create and manage references

  • Create and manage indexes

  •   Manage forms and fields


Participants will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. They will demonstrate the correct application of the principle features of Word 2016 by creating and editing documents for a variety of purposes and situations. Document examples include professional-looking reports, multi-column newsletters, resumes, and business correspondence.

Objectives:

  • Create and manage documents
  • Format text, paragraphs, and sections
  •  Create tables and lists
  • Create and manage references
  •  Insert and format graphic elements


Participants will learn to create, edit, and enhance slideshow presentations to create professional-looking sales presentations, employee training, instructional materials, and kiosk slideshows.  Learners will gain a fundamental understanding of the PowerPoint 2016 environment and the correct use of key features of this application.

Objectives

  • Create Presentations from scratch or templates
  • Insert and format slides, handouts, and notes
  • Change Presentation views and configurations
  • Insert and work with text, pictures, audio and video
  • Work with tables, charts, and SmartArt
  • Use transitions and animations
  • Prepare for a presentation, including the slide size, narration, and timing
  • Manage multiple presentations

Learners will be able to use Outlook to enhance professional correspondence, create calendars, and schedule appointments.  Participants will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations including sending emails for marketing campaigns, planning staff meetings, and assigning action items from those meetings.

Objectives:

  • Connect one or more email accounts
  • Preview, read, reply to, and forward messages
  • Process, create, format, and check messages
  • Use advanced message options
  • Organize messages
  • Use signatures and stationery
  • Automate replies and organization
  • Clean up and archive messages
  • Create, organize, and manage calendars, appointments, meetings, and events
  • Create and manage notes and tasks
  • Create and manage contacts and contact groups
  • Customize the Outlook environment settings
  • Print and save Information
  • Perform search operations in Outlook

Participants will gain an advanced level of understanding for the Microsoft Excel environment, and the ability to guide others to the proper use of the program's full features - critical skills for those in roles such as accountants, financial analysts, and commercial bankers.

Participants will create, manage, and distribute professional spreadsheets for a variety of specialized purposes and situations. They will customize their Excel 2016 environments to meet project needs and increase productivity.  Expert workbook examples include custom business templates, multi-axis financial charts, amortization tables, and inventory schedules.

Objectives:

  • Save a workbook as a template, with colors, fonts, cell styles and themes
  • Reference data using structured references or data in another workbook
  • Protect a workbook from further editing
  • Prepare a workbook for internationalization
  • Apply custom data formats and validation
  • Apply advanced conditional formatting and filtering
  • Use form controls
  • Work with macros


Participants will gain an advanced level of understanding for the Microsoft Excel environment, and the ability to guide others to the proper use of the program's full features - critical skills for those in roles such as accountants, financial analysts, and commercial bankers.

Participants will create, manage, and distribute professional spreadsheets for a variety of specialized purposes and situations. They will customize their Excel 2016 environments to meet project needs and increase productivity.  Expert workbook examples include custom business templates, multi-axis financial charts, amortization tables, and inventory schedules.

Objectives:

  • Create worksheets and workbook
  • Navigate in worksheets and workbooks
  • Format worksheets and workbooks
  • Change views and configurations
  • Print and distribute worksheets and workbooks
  • Manage data cells and ranges
  • Create tables, charts, and objects
  • Perform operations with formulas and functions


Learners will gain a fundamental understanding of this database application's environment and basic database principles. They will be able to demonstrate the correct use of key features and the ability to create and maintain tables, relationships, forms, reports, and queries.

Objectives:

  • Create and modify databases
  • Manage relationships and keys
  • Navigate through a database
  • Protect and maintain databases
  • Print and export data
  • Create and manage tables
  • Manage records in tables
  • Create and modify fields
  • Create a query
  • Modify a query
  • Create calculated fields and grouping within queries


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen.

With our “Seeing and Taking Initiative” workshop, the class participants will learn what initiative is, how to take it on, the advantages of it, and when to know one's place. By enrolling in this class, participants will be taking the first step in making something positive happen for them! Now that is initiative!

Objectives:

  • Identify what initiative looks like
  • Recognize when you can take steps outside the normal
  • Build confidence in themselves
  • Learn to find opportunities
  • Learn the good and bad aspects of the initiative
  • Balance initiative and restraint


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


There are millions of American citizens struggling with debt.  A lot of debt can be alleviated if you have the right tools.  This workshop will provide you with the tools you need to reduce or eliminate debt and give you the financial stability you need.  The guide teaches you the benefits of having a budget and how to build a budget that fits your needs, and lifestyle. You will discover how you can cut costs, pay off debts, and live within your budget.

Objectives:

  • Discover how to establish financial goals
  • Evaluate where financial cuts can be made
  • Learn the basics about expenses
  • Determine what tools you need to stick with your budget.
  •  


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Strengthening our self-confidence is a powerful step in shaping our lives and creating future success. Confidence and assertiveness are crucial skills for personal development, displaying authority in business, and promoting equality throughout interactions. Essentially, these skills have a significant influence on building a happy life. Through effective communication, visualization, and resiliency, we can learn to be confident and project an image of confidence to others. When stressful or difficult situations arise, we can control our responses and how we move forward.

Confidence and assertiveness are skills that can be developed and beneficial to everyone, no matter their career or job position. The Building Confidence and Assertiveness course will give participants the tools to overcome fear, gain personal empowerment, and inspire confidence in others. We can grow personally and professionally by believing in our potential and the positive changes we can make.

Objectives:

  • Define confidence and assertiveness
  • Identify the characteristics of a confident individual
  • Determine the barriers to success
  • Recognize powerful tools to gain confidence
  • Successfully project and communicate confidence to others
  • Determine ways to gain personal empowerment
  • Explore techniques to remain confident and assertive during difficult situations
  • Identify ways to build confidence in others


Working from home has become very common recently. Virtual workers can be found in almost all lines of work. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. A virtual team provides a Follow the Sun production environment. Providing support to customers anywhere, anytime. Managing your employees all over the globe, or all over the state, can be challenging.

With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give your participants the knowledge to work through these challenges and succeed in a growing global workforce.

Objectives:

  • Know the keys to establishing a virtual team
  • Learn how to hold effective meetings and group sessions
  • Learn effective ways to communicate with team members
  • Use tools to build trust and confidence among employees
  • Know how to manage a virtual team during any project
  • Know how to handle poor performing employees


Welcome to the Trust Building and Resilience Development workshop. Creating relationships that are built on trust, and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for all to work.

This workshop will introduce you to your company’s responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business.

Objectives:

  • Gain the trust of employees by empowering them.
  • Promote transparent communication.
  • Keep the promises you make.
  • Identify different personality types and how to work with them.
  • Respect all those you work with.
  • Keep stress at bay.
  • Overcome adversities.
  • Accept and manage change.
  • Stay motivated.


Teams are an integral part of any business. The key to successful team building is addressing the importance of chemistry between team members. It is not enough to have a group of people work on a project; people have to connect and balance each others’ strengths. By focusing on the group’s chemistry as you build the team, you will increase the chance of avoiding pitfalls and will develop a sense of unity among your coworkers.

With our “Team Building Through Chemistry” workshop, your participants will discover the specifics of how building a team through chemistry will lead to success.

Objectives:

  • Understand the team development model
  • Identify team chemistry
  • Create vision and goals
  • Appreciate diversity
  • Manage conflict


Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

Objectives:

  • Define requirements for particular tasks
  • Set expectations for your staff
  • Set SMART goals for yourself
  • Help your staff set SMART goals
  • Assign work and delegate appropriately
  • Provide effective, appropriate feedback to your staff
  • Manage your time more efficiently
  • Help your team resolve conflicts
  • Understand how to manage effectively in particular situations
  • Understand what a new supervisor needs to do to get started on the right path

As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others.  No matter how we become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.

With our “Self-Leadership” workshop, your participants will discover the specifics of how to be a better leader for themselves and for others. Your participants will be able to guide themselves in positive ways, and achieve personal success!

Objectives:

  • Understand what self-leadership is
  • Motivate yourself
  • Set goals
  • Reward yourself when positive things happen
  • Think positively


Performance Management is making sure the employee and the organization they are employed by are focused on the same priorities. Performance Management within an organization improves production and reduces waste. It helps the employee set and meet goals, and improves the employee/manager relationship. The key to keeping an organization and employee aligned; improving performance and productivity, is through Performance Management.

When changes occur, Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee create a stream-lined relationship which improves communication and interaction. Performance Management will help close any gaps that exist in an employee's skill-set, and make them a more valuable employee through feedback and coaching.

Objectives:

  • Define performance management.
  • Understand how performance management works, and the tools to make it work.
  • Learn the three phases of project management and how to assess it.
  • Discuss effective goal-setting.
  • Learn how to give feedback on performance management.
  • Identify Kolb’s Learning Cycle.
  • Recognize the importance of motivation.
  • Develop a performance journal and performance plan.


Working with different personalities, opinions, backgrounds, and values is a challenge in any environment. It is an inevitable fact that when people are working together personalities can and will clash. No one is an island, so working together as a team is incredibly important for the organization and every employee.

Office Politics it is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues in a way that is mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.

Objectives:

  • Understand the purpose and benefits of office politics.
  • Set boundaries and ground rules for new employees.
  • Learn to interact and influence among colleagues.
  • Learn how to manage various personality types in the office.
  • Determine how to gain support and effectively network.
  • Recognize how you are a part of a group and how you function.

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understands how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization's structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

Objectives:

  • Define management.
  • Understand ethics in the workplace.
  • Manage information and make decisions.
  • Be familiar with the control process.
  • Use organizational strategies to facilitate change.
  • Create structures and processes to manage teams.
  • Manage as a leader.


With the Manager Management workshop, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited to leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participants’ knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows, learning never stops. This workshop will have something for everyone.

Objectives:

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate performance
  • Learn how to handle complications
  • Communicate between employees and their managers


Imagine a realm where business processes are optimized, waste is minimized, and customer expectations are exceeded- this is the world of Lean Six Sigma. Lean Six Sigma is a process improvement methodology that merges the power of Lean and Six Sigma approaches. Lean process, which is based on the principle of continuous improvement, aims to eliminate waste while maximizing value for the customer. On the other hand, Six Sigma is a data-driven approach that focuses on reducing variation and defects in processes, using statistical analysis and problem-solving techniques. Together, Lean Six Sigma has revolutionized the ways organizations operate and succeed, and can be applied to any industry or business process.

The Lean Six Sigma course will provide participants with the fundamental principles of Lean Six Sigma, and how to apply them to business processes, reduce waste, and deliver measurable results. Participants will gain an understanding of the DMAIC and DMADV problem-solving approaches, and how to use common Lean Six Sigma tools and concepts, such as Value Stream Mapping and Kaizen, to facilitate process improvements. With the power of Lean Six Sigma, organizations can efficiently streamline their workflow and achieve operational excellence.

Objectives:

  • Define Lean, Six Sigma, and Lean Six Sigma
  • Identify the principles of Lean Six Sigma
  • Determine the phases of Six Sigma, using the DMAIC and DMADV frameworks
  • Recognize the principles of Lean Manufacturing
  • Successfully implement Lean Process and Six Sigma into business practices
  • Explore tools and techniques to drive change
  • Identify the business advantages of Lean Six Sigma


They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Objectives:

  • Define “leadership”
  • Explain the Great Man Theory
  • Explain the Trait Theory
  • Understand Transformational Leadership
  • Understand the people you lead and how to adapt your leadership styles
  • Explain leading by Directing
  • Explain leading by Participating
  • Explain leading by Delegating
  • Kouzes and Posner
  • Conduct a personal inventory
  • Create an action plan
  • Establish personal goals


The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge!

The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in their organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Objectives:

  • Understand the basic concept of knowledge management (KM)
  • Identify the do’s and don’ts of KM
  • Identify the KM live cycle
  • Identify the new KM paradigm
  • Identify the KM models
  • Understand how to build a KM rational for your company
  • Understand how to customize KM definitions
  • Identify the steps to implementing KM in your organization
  • Identify tips for success
  • Understand the advanced topics in KM

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.

Objectives:

  • Define facilitation and identify its purpose and benefits.
  • Clarify the role and focus of a facilitator.
  • Differentiate between process and content in the context of a group discussion.
  • Provide tips in choosing and preparing for facilitation.
  • Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
  • Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
  • Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
  • Define what interventions are, when they are appropriate and how to implement them.


When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation workshop will give participants several tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Objectives:

  • Defining motivation, an employer’s role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation – with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation.
  • Setting clear and defined goals.
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.

With our Developing New Managers workshop, your participants will understand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.

Objectives:

  • Discuss strategies for developing new managers
  • Understand the importance of defining a clear management track
  • Determine core roles and competencies for managers
  • Understand the importance of continuous development for managers
  • Apply the principles of manager development to your own organization


An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect. 

With our Conducting Annual Employee Reviews workshop, your participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.

Objectives:

  • Understand the process of conducting an annual review.
  • Determine the categories for an annual review.
  • Know the mistakes managers make during an annual review.
  • Understand the concept of pay for performance.
  • Know how to tie employee compensation to firm-wide returns.
  • Know the value of employee communication.
  • Gauge employees’ happiness.


You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month, even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

Coaching and Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and Goal setting. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them, and strategic goal setting.

Objectives:

  • Define coaching, mentoring and the GROW model.
  • Identify and set appropriate goals using the SMART technique of goal setting.
  • Identify the steps necessary in defining the current state or reality of your employee’s situation.
  • Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans.
  • Identify the benefits of building and fostering trust with your employee.
  • Identify the steps in giving effective feedback while maintaining trust.
  • Identify and overcoming common obstacles.
  • Identify when the coaching is at an end, and transition your employee to other growth opportunities.
  • Identify the difference between mentoring and coaching.


Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion.

The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Objectives:

  • Identify financial terminology
  • Understand financial statements
  • Identify how to analyze financial statements
  • Understand budgets
  • How to make budgeting easy
  • Understand advanced forecasting techniques
  • Understand how to manage the budget
  • Identify How to make smart purchasing decisions
  • Identify the legal aspects of finances


According to HeadsUp.org, a website that provides workplace resources for employees, employers, managers and small business owners, the definition of workplace bullying is "repeated and unreasonable behavior directed toward an employee or group of employees that creates a risk to health and safety." This type of harmful behavior in the workplace many times goes unreported, mainly because of it's shameful, intimidating effect on the victimized employee. So many of these horrible incidents don't come to light because the employee who is being bullied is working a lower-level position, and are probably being bullied by someone that does the hiring and firing at that company. But, it's not always a boss or manager who is doing the bullying, and it can very well be a co-worker on the same level and/or pay grade as the person who's feeling victimized. 

Objectives:

  • Define Workplace Bullying and why it is essential that it is prevented in the workplace.
  • Identify the benefits for self and the company, in pursuing an objective of eliminating workplace bullying completely.
  • Successfully raise awareness of what workplace bullying is, and how to recognize and prevent it from happening.
  • Identify different types of workplace bullying, and how they negatively affect the workplace overall.
  • Discuss Human Resources and its best practices to dealing with issues associated with workplace bullying.
  • Define the steps to handling complaints associated with workplace bullying.
  • Describe the benefits of recognizing and eliminating Workplace Bullying, and the negative effects of ignoring it when it's happening.



For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.

The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.

Objectives:

  • Describe the concept of a team, and its factors for success
  • Explain the four phases of the Tuckman team development model and define their characteristics
  • List the three types of teams
  • Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
  • Discuss the uses,  benefits and disadvantages of various team-building activities
  • Describe several team-building activities that you can use, and in what settings
  • Follow strategies for setting and leading team meetings
  • Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
  • List actions to do -- and those to avoid -- when encouraging teamwork



Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.

With our Team Building For Managers workshop, your participants will learn how important team building is and how beneficial it can be. Through this workshop, your participants will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this workshop and create a positive atmosphere within your company with the use of teams.

Objectives:

  • Discuss the benefits of team work
  • Understand the importance of intentionally fostering teamwork
  • Determine strategies your organization can take to build teams
  • Understand the benefits of games and social activities in building a team
  • Apply the principles of team building to your own organization


Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



It is impossible to control or manage 100% of the risk, but knowing what to do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making them part of day-to-day business is important. Safety should be the priority, as every business must face the reality of risks and hazards.

Through our Risk Assessment and Management course, your participants will become aware of hazards and risks they didn’t realize were around their workplace. Identifying hazards through proper procedures will allow your participants to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.

Objectives:

  • Identify hazards and risks
  • Update control measures
  • Grasp the fundamentals of accident reports
  • Identify risk management techniques
  • Outline a disaster recovery plan
  • Communicate to the organization



Welcome to the Responsibility in the Workplace workshop. One of the most critical traits to look for in an employee is responsibility.  Responsible employees drive the success of an organization, whether for profit or not for profit.

This workshop will introduce to you the ideas of responsibility and the traits that define a responsible employee.  It will also show the effects of having responsible employees versus irresponsible employees.  And finally, the workshop will cover the steps to becoming more responsible.

Objectives:

  • Define accountability and examine the accountability ladder.
  • Identify qualities of accountable employees.
  • Successfully identify one’s own accountability level.
  • Identify examples of responsibility in the workplace.
  • Successfully identify the benefits of responsible employees and the effects of employees that are not responsible.
  • Identify different accountability tools for businesses in the forms of software.
  • Identify the steps for handling an unconscious bias-based complaint at work.


A respectful work environment is essential to the overall success of your team, and will contribute to a well-founded work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team. The concept of respect is often taught at a young age; however, it is just as important to remind adults to model respective behaviors. Remember, it is the responsibility of all team members to be respectful to one another, and address conflict in a positive manner in order to accomplish a healthy, safe work environment.

This course will give you the tools and conversation to help empower your team to recognize behaviors that influence their performance within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and skills to communicate and recognize one another are practiced.

Objectives:

  • Have a clear understanding of respect and self-respect
  • Choose appropriate emotional responses
  • Develop respectful communication approaches
  • Understand how to build a respectful workplace, and the importance of team contribution
  • Understand policies on respect, and the many benefits
  • Focus on building an inclusive work environment



The productivity of a company begins with the health of its employees. While it may not always be possible to eliminate sickness, with the proper tools, reducing illness and its effects on the workplace, can be within your reach. This course will discuss the steps to implement to keep yourself and co-workers healthy.

Objectives:

  • Identify common illnesses
  • Understand how they spread
  • Recognize symptoms
  • Apply treatment and prevention techniques
  • Establish an Emergency Response Plan



Networking has become a crucial part of the world today. Most people are aware of external networking and primarily focus on that. It is important to pay extra attention to internal networking, or networking within the company. To be truly effective, internal networking must be utilized throughout the company.

 
With the Networking Within the Company workshop your participants will learn how internal networking is changing the workforce. Through this workshop, your participants will gain a new perspective of networking, and what benefits can come from fully utilizing and making connections with internal networking.

Objectives:

  • Define networking
  • Understand networking principles
  • Use networking tools
  • Avoid common mistakes
  • Understand how to build relationships
  • Manage time successfully



Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically:  the cultivation of productive relationships for employment or business”. These, and other events can become more easily managed with this great workshop.

With our Networking Outside the Company workshop, your participants will begin to see how important it is to develop a core set of networking skills. By looking at the way people interact, and seeing things in a new light, your participants will improve on almost every aspect of their networking strategy.

Objectives: 

  • Identify and avoid obstacles
  • Implement networking principles
  • Use online tools
  • Prioritize contacts
  • Manage networks effectively

Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



Workplace safety is everyone's responsibility in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations. Safety standards and procedures must be implemented, and everyone needs to follow the standards to be effective.

Our Safety In The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a safety policy for their workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.

Objectives:

  • Define workplace safety.
  • Understand legal responsibilities associated with a safe work environment.
  • Create a safety plan and identify hazards.
  • Recognize the role of management.
  • Develop training procedures.
  • Learn how to implement a safety plan.



While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

Objectives:

  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.
  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.
  • Learn practical ways of practicing workplace etiquette.
  • Learn the basic styles of conflict resolution.
  • Learn skills in diagnosing the causes of uncivil behavior.
  • Understand the role of forgiveness and conflict resolution.
  • Understand the different elements of effective communication.
  • Learn facilitative communication skills, such as listening and appreciative inquiry.
  • Learn specific interventions that can be utilized when there’s conflict within the workplace.
  • Learn a recommended procedure for systematizing civil behavior within the workplace.


Change is a constant. All around us, technologies, processes, people, ideas, and methods change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.

The Change Management workshop will give any leader the tools to implement change more smoothly and to have those changes more easily accepted. This workshop will also offer participants a clearer understanding of how change is implemented, as well as some tools for managing their reactions to change.

Objectives:

  • List the steps necessary for preparing a change strategy and building support for the change
  • Describe the WIFM – the individual motivators for change
  • Use needed components to develop a change management  and communications plans, and to list implementation strategies
  • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
  • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
  • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  • Use strategies for aligning people with a change, appealing to emotions and facts
  • Describe the importance of resiliency and flexibility in the context of change.


This course examines the basics of business etiquette: consideration for others, personal dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

·            You met someone important and had no idea what to say or do?

·            You spilled soup all over yourself at an important business event?

·            You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Objectives:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C’s of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal and black tie dress code.


A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business; it will change lives.

A company's ethics will have influence all levels of business, and will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding the importance of ethics within a business very important.

Objectives:

  • Define and understand ethics.
  • Understand the benefits of ethics.
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Learn how to make ethical decisions and lead with integrity.


Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions, no matter how small, can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense.

Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

Objectives:

  • Learn to see the big picture
  • Develop a risk management strategy
  • Learn to practice financial literacy
  • Develop critical thinking
  • Practice management acumen
  • Find key financial levers


Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning, people will be directed to move in a positive direction. Recognizing the strengths and values of what works, as opposed to what's wrong, will transform the individuals and thus transform the organization.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead, focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn't like to share good positive stories and events? Think about it.

Objectives:

  • Know the meaning of appreciative inquiry
  • Think in positive terms and avoid thinking negatively
  • Encourage others to think positively
  • Recognize positive attributes in people
  • Create positive imagery
  • Manage and guide employees in a positive environment